HONEY GARLIC LAMB CHOPS
OXTAIL
SEAFOOD PLATTER
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Return & Refund Policy on Shipped Baked Products
We take great care to protect our rum cakes during shipment. However, because they are delicate, some changes in appearance may occur during transit.
- Damaged or Inedible Products: If your order arrives badly damaged and cannot be consumed, please send us a 10–15 second video of the product to 718‑810‑5016 within 1 business day of delivery.
- Return Requirement: To receive a full refund, the damaged product must be returned to us within 10 business days of receiving your order.
- Refund Process: Once we receive the returned product, we will issue a full refund for your initial order. Refunds are processed within 7–10 business days.
- Tracking: All orders are digitally tracked by our courier service. Returns received after the 10‑day window are not eligible for a refund.
- Return Shipping: Customers are responsible for any return shipping fees.
What if I ate part of my order? Refunds are only issued if the entire order is returned due to damage.
Are returns free? No. Customers are responsible for return shipping costs.
How long does it take to get a refund? Refunds are processed within 7–10 business days after we receive your return.
What if I don’t agree with these rules? We understand our policy may not suit everyone. Please review it carefully before placing an order.
